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Return/Refund Policy

Merlin Glow Plugs, Inc. will replace Merlin Glow Plugs, Inc. glow plugs at no charge (including shipping) if the plug is 'faulty due to our error'. 'Faulty due to our error' is defined as: defective welds or leakage.

Please return the plug(s) for review to:
Merlin Glow Plugs, Inc.
4616 S. Harvey Ave.
Western Springs, IL 60558
Include written information regarding what is faulty with the plug(s) and include an email address and/or phone number for us to contact you.

If the plug is not faulty due to our error, we will inform you as to what the issue is and the cost to replace the plug.

All sales are final.

Pricing

Prices are subject to change without notice.

Sales Tax

Sales Tax is added for IL residents only. The current sales tax rate for Merlin Glow Plugs, Inc. is 9.0%. Sales tax rate subject to change without notice in accordance to updates by the IL Department of Revenue.

Any sales tax will be added to your purchase after you fill in the billing information on the merchant gateway.

Shipping

For Domestic Shipping:
Merlin Glow Plugs, Inc. uses the "Ground" option with our merchant, which means:
- USPS First Class Mail
or
- USPS Priority Mail
The cost is $4.50 for orders totaling $0.01 to $25.00.
Orders totaling $25.01 to $10,000.00, shipping is free.

For International Shipping:
Merlin Glow Plugs, Inc. uses the "Ground" option with our merchant, which means:
- USPS Airmail.
The cost is $9.00 for orders totaling $0.01 to $25.00.
Orders totaling $25.01 to $5,000.00 shipping is $20.00.
Orders totaling $5,000.01 to 10,000.00 shipping is $30.00.

Shipping prices subject to change without notice.

Privacy Statement

Merlin Glow Plugs, Inc. believes in keeping the information customers provide confidential. Merlin Glow Plugs, Inc. is not part of any third party organization and associates with Transnational Bankcard Inc. for merchant services only. All information provided to Merlin Glow Plugs, Inc. regarding its customers or to Transnational Bankcard, Inc. for purchase of product will be kept confidential.

All content and design contained within this website is copyright of Merlin Glow Plugs, Inc. per the current date in the footer of its website (including any previous years). All rights reserved.

Any replication, republication or redistribution of any content within this website is prohibited without prior written consent of Merlin Glow Plugs, Inc.

The Merlin wizard, the Merlin Glow Plugs, Golden Glow, Globee and Hose Nose titles are registered trademarks of Merlin Glow Plugs, Inc.

Thank you and we appreciate your business!

If you have any questions, please contact us!